The efficiency of the Synthium platform makes it easier for you to reduce the effort it takes to conclude business transactions. Listening and attending to your customer’s needs and desires can be done promptly and without stress – giving you the opportunity to develop trust and achieve a higher customer retention rate.
In this new era of networking, customers are connected by web, social media, devices and email, and they expect answers at the speed of NOW. With Synthium Health’s meeting center tools such as instant messaging and live chat, our help center’s self-serve functionalities and email support, plus self-controlled user-based intelligence, improve customer satisfaction while increasing product sales and enhancing operational efficiencies.
Customer feedback notification and every expression of dissatisfaction across different product lines will be resolved promptly and appropriately using any channel of the customer’s choice. This will help change the perception of your brand in addition to giving you information on the products that need improvement.